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Kia ora,

The Government has announced that New Zealand will be moving to Alert Level 1 tomorrow.

This means public transport is back to normal with regular bus, train and ferry timetables.

Physical distancing will no longer be required, and you can now board buses using the front door and sit anywhere. However, it will take us a few days to remove the old physical distancing stickers and signage - so your patience and understanding is appreciated.

Registered AT HOP cards only

Please note that bus drivers are not accepting cash. Instead, you’ll need to use an AT HOP card to tag on and off.

You need to make sure your AT HOP card is registered - this makes contact tracing easy if needed in the future. Visit our website for information on where to get your AT HOP card and how to register it.

How full is my bus or train?

Now that we’re operating at normal capacity levels on buses and trains, we’re updating our AT Mobile app to show how many seats are available on board. Don’t forget to update to the latest version of the AT Mobile app.

Travel off-peak and save

Remember we’re offering 30% off adult fares during June, so if you’re heading back to work, consider travelling off-peak or choose flexible start and finish times. You can find out more information on our website.

Cleaning our fleet

Even though we’re at Alert Level 1, the winter months are upon us so we’ll still be making sure all public transport is cleaned regularly, including antimicrobial cleaning. You’ll find hand sanitiser stations at many locations, and we encourage you to use them.

Customer service centres

From this Thursday, our customer service centres will be accepting cash again. However, we still recommend you top up your AT HOP card online or use a top-up machine where possible.

Is walking or cycling your ‘new normal’?

If you’re one of many Aucklanders who has enjoyed strolling or cycling around your neighbourhood during the lockdown, why not consider taking it one step further by walking or biking to work or to your bus, train or ferry station.

And finally, thank you!

We’d like to sincerely thank you for the support, understanding, and patience that you’ve shown us over the last couple of months.

We’ve all come a long way, however, we’re still at Alert Level 1, so please don’t travel if you’re feeling unwell.

Remember to keep up the good hygiene habits, and we look forward to seeing you soon!